Last Updated: July 30, 2026
Embedr is operated by Promptlabs Private Limited (CIN: U63990BR2026PTC081770).
The simple rule
- Embedr may approve a Hobby or Pro refund at any time in its discretion.
- The maximum refund is the amount paid minus the dollar value of AI credits already consumed.
- The refund can never be less than zero, and consumed usage-based overages are not refundable.
- Enterprise customers follow their separate enterprise agreement.
Eligibility and Calculation
Hobby and Pro subscription refunds are discretionary rather than guaranteed. When Embedr approves a refund, the maximum amount is calculated as the amount paid for the relevant purchase minus the dollar value of AI credits consumed from that purchase. The result will not be less than zero.
- Time elapsed since purchase does not by itself prevent Embedr from considering a refund.
- Consumed usage-based overages and other already-delivered metered usage are not refundable.
- Included credits have no independent cash value and cannot be transferred, redeemed separately, or carried forward unless the plan expressly says otherwise.
- Enterprise refunds are governed only by the applicable enterprise order or agreement.
How to Request a Refund
- Submit the request through the Embedr contact page or email support@embedr.app from the account email address.
- Include the account email, invoice or payment identifier, plan, and reason for the request.
- Embedr will review the request, and approved funds are returned to the original payment method where possible, subject to payment-provider processing time.
Cancellation and Renewal
- Hobby and Pro renew automatically until cancelled.
- Cancelling stops the next renewal. Paid access normally continues until the end of the current billing period.
- Projects remain accessible after paid access ends. The account moves to Free, and the data-treatment rules for a Pro expiration apply.
- Embedr provides at least seven days’ warning before a scheduled Pro expiration. Failed payments receive a seven-day grace period before downgrade.
- Support can coordinate immediate account deletion or an approved refund where appropriate.
Payment Disputes
Contact Embedr first so we can investigate duplicate charges, incorrect usage, or failed cancellation. This policy does not limit any non-waivable rights or payment-provider remedies available under applicable law.
Contact
Questions, legal requests, privacy requests, account-deletion requests, and refund requests can be sent to support@embedr.app or through the Embedr contact page.